FAQ’s – Tyhim
Most Frequently Asked Questions
Shopping Basics
What is the status of my order?
You can track your order at any time using our tracking page:
https://tyhim.com/order-tracking/
Tracking numbers are provided once your order has been processed and shipped. You will receive your tracking details automatically via the email used during checkout.
Estimated processing time:
T-Shirts: 4–7 business days
Masks: 2–7 business days
Mugs: 4–7 business days
Pillows & Covers: 7–10 business days
Phone Cases: 7–10 business days
Holiday Items: 7–10 business days
Canvas Shoes: 7–10 business days
Other products: 5–7 business days
Payments
How secure is my payment?
Your security is our priority. All transactions are verified and processed through secure payment gateways.
We use SSL encryption (256-bit) to protect your personal and payment information. Orders are only processed after authorization from your payment provider.
In case of suspicious activity or declined transactions, we may contact you for verification or cancel the order for your protection.
Most credit cards and PayPal also provide buyer protection. Please check with your provider for full details.
Shipping & Returns
How much does shipping cost?
Shipping costs depend on your location and the number of items in your order. The exact cost will be calculated at checkout.
How long does shipping take?
Shipping times vary depending on your country, but typically range between 7–15 business days after production.
Do you accept returns or exchanges?
Since all items are made-to-order, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.
If there is an issue with your order, please contact us within 7 days of delivery with photos of the product.
Orders & Customization
Can I customize my order?
Yes, we specialize in custom designs. Please ensure all details (size, color, personalization) are correct before placing your order.
Can I change or cancel my order?
Orders can only be modified or canceled within a short time after purchase (usually within 6–12 hours). Once production starts, changes are no longer possible.
Why does my order arrive in separate packages?
We work with multiple fulfillment partners, so items may be shipped separately to ensure faster delivery.
Contact Us
Still have questions?
We are happy to help. Please contact us at:
support@tyhim.com